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APA Style

Kualitas Pelayanan Publik. (2011). Yogyakarta: Penerbit Gava Media.

Chicago Style

Kualitas Pelayanan Publik. . Yogyakarta: Penerbit Gava Media, 2011. Text.

MLA Style

Kualitas Pelayanan Publik. . Yogyakarta: Penerbit Gava Media, 2011. Text.

Turabian Style

Kualitas Pelayanan Publik. Yogyakarta: Penerbit Gava Media, 2011. Print.