Gaya APA
SHAW, Colin, Jhon Ivens. (2002).
Buiding Great Customer Experiences .
New York:
Palgrave Macmillan.
Gaya Chicago
SHAW, Colin, Jhon Ivens.
Buiding Great Customer Experiences.
New York:
Palgrave Macmillan,
2002.
Text.
Gaya MLA
SHAW, Colin, Jhon Ivens.
Buiding Great Customer Experiences.
New York:
Palgrave Macmillan,
2002.
Text.
Gaya Turabian
SHAW, Colin, Jhon Ivens.
Buiding Great Customer Experiences.
New York:
Palgrave Macmillan,
2002.
Print.