Gaya APA
Richard. F. Gerson, Ph.D, Poppy Herawati, Hesty Widyaningrum. (2004).
Mengukur Kepuasan Pelanggan .
Jakarta:
PPM.
Gaya Chicago
Richard. F. Gerson, Ph.D, Poppy Herawati, Hesty Widyaningrum.
Mengukur Kepuasan Pelanggan.
Jakarta:
PPM,
2004.
Text.
Gaya MLA
Richard. F. Gerson, Ph.D, Poppy Herawati, Hesty Widyaningrum.
Mengukur Kepuasan Pelanggan.
Jakarta:
PPM,
2004.
Text.
Gaya Turabian
Richard. F. Gerson, Ph.D, Poppy Herawati, Hesty Widyaningrum.
Mengukur Kepuasan Pelanggan.
Jakarta:
PPM,
2004.
Print.